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Customer Service

In the event that you require assistance with your VarTech Systems product, please contact our customer service department at 800-223-8050. We offer repair services, upgrades, and phone-based tech support for the life of our units. We also offer the service of repairing and upgrading HMIs from other manufacturers.

HMI Repair Service with Free RMA Evaluation

VarTech Systems offers free RMA evaluations for the repair of industrial computers and monitors. When your device is in need of repair, our technicians will thoroughly evaluate the unit and contact you with options for the next steps.  

In some cases, damage may render a unit unrepairable, in which case we will either return it to you or dispose of it according to regulations. 

Common Repair Needs

Not all customer service inquiries are related to the event of a product malfunctioning. Our technicians frequently repair units with environment-related damage, such as that of brute force impact.

Reliable computing power

HMI Upgrade Services 

RMA needs often relate to upgrading the internal components or updating the software of a computer or monitor.  

In the event that you need to update your software, such as to meet new company security standards, or when you need to upgrade the computer specifications, such as RAM or memory, VarTech provides those services. 

Tech Support for Existing Customers 

We offer free phone support for the life of our units, including our legacy products. If you need support for a computer or monitor purchased from VarTech Systems, please call us to speak with are presentative. 

Our RMA Team

Our RMA technicians are committed to ensuring customer satisfaction. They take great care to make the process as smooth and painless as possible. If you're looking for an RMA team that is knowledgeable, skilled, and committed to providing exceptional customer service, you can count on VarTech Systems to deliver.

Contact VarTech Systems

Have a question for us? Let us know & we will respond!

Please fill out the form to request a custom solution, receive a quote, or learn more about our products or services. A Project Coordinator will assist you with your request.


Got questions? We have answers.


Can the product be customized for my specific application?

Every product is customized to your unique needs. Our Project Coordinators carefully assess the required specifications of each customer before recommending solutions. All our HMIs are built-to-spec, customized to your application and environment.

When you need a custom product, our Research and Development team works with you to engineer a design with specifications for your precise needs. We are forthright and will never sell an HMI if we are not entirely confident that it will meet the needs of your application.

Where are the products manufactured, and what is the estimated lead time?

As of mid-2023, our average lead time is four-to-eight weeks. Our North Carolina-based manufacturing facility includes a metal shop and a Class 10000 clean room for our optical bonding processes. With the exception of powder coating, which occurs within a half-hour drive, our entire engineering, production, and assembly processes are housed under one roof, offering us the flexibility to meet customers' needs quickly.

Lead time is conditional on numerous factors, and being forthright, we will only guarantee a lead time after a thorough assessment of the requirements of the production process. In the occasional event that delays occur, you will be promptly notified.

Can I get a mounting configuration for any model or size?

Certain mounting styles are incompatible with specific models and sizes of our product lines. Compatible mounting configurations are noted on each specific product page. Please get in touch with a Project Coordinator to confirm compatibility.

How long has your company been in business?

We have been in business for over 30 years. Incorporated in 1989, VarTech Systems has a history of providing industrial computers and display solutions to companies across the United States and the world. We have been debt-free for the entire history of our company.

Are the HMI products reliable?

The key to why customers come to us over and over again is the reliability of our products. We frequently receive feedback that our computers and monitors outlast those of the competition with minimal or no need for maintenance or repairs.

Is lifetime tech support available for the products?

VarTech Systems offers technical support to customers for the life of our products. If you have questions or need assistance with your HMI, email us or call us at 800-223-8050 to speak to our expert support staff.