Customer Service

Every product is customized to your unique needs. Our Project Coordinators carefully assess the required specifications of each customer before recommending solutions. All our HMIs are built-to-spec, customized to your application and environment.

When you need a custom product, our Research and Development team works with you to engineer a design with specifications for your precise needs. We are forthright and will never sell an HMI if we are not entirely confident that it will meet the needs of your application.

As of mid-2023, our average lead time is four-to-eight weeks. Our North Carolina-based manufacturing facility includes a metal shop and a Class 10000 clean room for our optical bonding processes. With the exception of powder coating, which occurs within a half-hour drive, our entire engineering, production, and assembly processes are housed under one roof, offering us the flexibility to meet customers' needs quickly.

Lead time is conditional on numerous factors, and being forthright, we will only guarantee a lead time after a thorough assessment of the requirements of the production process. In the occasional event that delays occur, you will be promptly notified.

Certain mounting styles are incompatible with specific models and sizes of our product lines. Compatible mounting configurations are noted on each specific product page. Please get in touch with a Project Coordinator to confirm compatibility.

We have been in business for over 30 years. Incorporated in 1989, VarTech Systems has a history of providing industrial computers and display solutions to companies across the United States and the world. We have been debt-free for the entire history of our company.

The key to why customers come to us over and over again is the reliability of our products. We frequently receive feedback that our computers and monitors outlast those of the competition with minimal or no need for maintenance or repairs.

VarTech Systems offers technical support to customers for the life of our products. If you have questions or need assistance with your HMI, email us or call us at 800-223-8050 to speak to our expert support staff.